FREQUENTLY ASKED QUESTIONS

Q: If I have to cancel my reservation because of a change of plans, do
I have to pay a cancellation fee?
A: No, as long as you give us at least a 24 hours notice ahead of time

Q: What types of payment do you accept?
A: Visa, MasterCard, American Express, Discover, and Cash ( USD or XCD – EC DOLLARS
Current Exchange Rate: $1.00US = $2.70EC Eastern Caribbean Dollar.
When paying in cash, a USD $1,000 deposit is required.

Q: Do I need to have a credit card to rent a vehicle?
A: Yes. Our preference is to have a credit card as this acts as a hold against our asset (the vehicle ) that we are renting to you.

Q: Can I rent a vehicle even if I do not have a credit card?
A: Yes, but we require a cash deposit of $1000 US dollars which will be returned to you at the end of the rental period as long as the vehicle is returned in the same condition as rented to you

Q: Since I don't have to give you my credit card information at the time of the booking, how do I know that you are really holding this reservation for me?
A: You will receive a confirmation from the phone agent or by email after we place the
reservation for you.

Q: What do you mean exactly by "reservations are subject to
availability"? Does it mean that, when I pick up the car, I may get a
different car, because you are sold out of the car I reserved?
A: It means that, when you get a price quote from us, we don't know
at that moment if that exact car is available. It is only after you
request to confirm the quote/vehicle that we place the reservation and book the vehicle. If the vehicle you want is NOT be available, we will discuss other options with you before confirming the booking. If your vehicle is not available at pick-up time, you
will get a similar vehicle or an upgrade at no additional charge.

Q: Where do we pick up the car at the Airport?
A: After you get through the Customs Department you will be directed outside by airport staff. Our agent will be waiting for you when you come outside to the area where everyone waits for arriving passengers. He or she will be holding up a “Tropical Rentals” sign. They will greet you, complete the necessary paperwork and take you to the vehicle which will be parked at the airport.

Q: Do you offer pick-up and drop off at my hotel?
A: Yes. We pick-up and drop off anywhere on the island, at no extra cost. We have directions to most of the private villas on the island. If we have not been to your location before we will arrange to get directions before you arrive to be able to deliver the vehicle to you there.

Q: Do you pick-up and drop off to Cruise Ship clients?
A: Yes we do. We meet clients at the port on the Heritage Quay dock with the vehicle. You do not have to come back to our office to get the vehicle. The agent will be able to complete the entire transaction at the port.            

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